It is just like Psyshop, they won't reply to your mails either, unless something is wrong.. Like one time, where I had typed my cardinfo and so on, and just pushed the Finish Order button, but I hadn't seen all the info about me, had suddenly disappeared. After an hour or two, they sent me a mail, I got the cd, they got my payment, and all was happy..
But if you ask them about something, you can be sure, they will not answer you..
Sorry Enzo, offtopic..